Refund Policy
Last updated: July 28, 2026
This page is maintained by the Lumina team to answer common questions about how the app works. It is app-owned editable content, not an independent certification. Lumina is a spiritual reflection tool and not a substitute for professional medical, mental health, legal, or financial advice.
1. Our Promise
Lumina should feel safe to try. If a paid feature does not meet your expectations, we want to make it right.
2. Subscriptions
Paid subscriptions include a 7-day money-back window from the date of your first charge. Email support@lumina.app within 7 days and we will issue a full refund, no questions asked.
3. Mentor Sessions
You can cancel a booked mentor session up to 24 hours before the scheduled start for a full refund. Cancellations within 24 hours are non-refundable, but you may reschedule once at the mentor's discretion.
4. No-Show & Technical Issues
If a mentor does not show up, or a verified technical issue on our side prevents the session, you will receive a full refund or a free rescheduled session, your choice.
5. Non-Refundable Items
Any donations, gift purchases, or items marked 'final sale' at checkout are non-refundable unless required by law.
6. How to Request a Refund
Email support@lumina.app from the address on your account with the order or booking reference. Most refund requests are answered within 2 business days and processed within 5-10 business days depending on your payment provider.
7. Changes
We may update this policy as Lumina evolves. The 'Last updated' date will change when we do.